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← SentinelOne

Senior Growth Operations Specialist, Technical

SentinelOne
Location
Costa Rica
Posted
12 days ago
Department
11100 Customer Success
What they actually want (must-haves)
  • 3 to 5 years of experience in CX Operations, Channel Operations, Customer Success Operations, or Professional Services Operations within the B2B Enterprise Software or Cybersecurity space
  • Proven track record of supporting or managing operational workflows across Technical Support, Customer/Partner Success, and Professional Services
  • Deep understanding of the channel ecosystem (VARs, MSPs, MSSPs, Global System Integrators) and how technical services drive channel revenue
  • Demonstrated ability to translate operational insights into actionable retention and growth campaigns that deliver measurable NRR impact
  • Hands-on experience structuring operational programs for both transactional VARs and recurring-revenue MSSPs/MSPs
  • Conceptual understanding of how managed security service providers integrate vendor technology into their SOC stack (SIEM/SOAR/EDR integrations, multi-tenancy, service desk handoffs)
Nice to have
  • Prior background in cybersecurity, network infrastructure, or complex SaaS environments
  • Prior experience building a partner ecosystem
  • Certification in Customer Success, Agile Project Management (PMP/Scrum), or Revenue Operations methodologies
What the job really is

As a Senior Growth Operations Specialist at SentinelOne, you will focus on optimizing the technical services ecosystem to enhance partner support and success. Your role involves designing operational frameworks, analyzing technical issues, and creating scalable structures that improve partner self-sufficiency and drive revenue growth. You will work closely with various teams to ensure effective workflows and positive representation of the company in the partner ecosystem.

Benefits
  • Restricted Stock Units (RSUs)
  • Employee Stock Purchase Plan (ESPP)
  • Competitive leave benefits
  • Gender-neutral parental leave
  • Private medical, dental, and vision insurance
  • Global home office allowance
Things to weigh
  • Role involves building operational architecture rather than direct technical support
  • Focus on partner ecosystem may limit exposure to direct customer interactions
  • Experience in cybersecurity or related fields is preferred, which may narrow candidate pool
Job score3.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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