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UX-AX Operations Manager

SecurityScorecard
Location
Hybrid (Austin, TX)
Posted
10 days ago
Department
Product
Salary
$185,000 - $230,000
What they actually want (must-haves)
  • 5+ years in design/UX operations, program management, or a similar operating role, ideally in B2B SaaS
  • Direct experience running AI-enabled design workflows
  • A real point of view on AI-first design-to-engineering workflows
  • Some direct exposure to agent evaluation, guardrails, or agent-facing product design
  • A track record of replacing centralized, ticket-based intake with embedded, pod-based ownership
  • Comfort operating without a rigid management hierarchy
Nice to have
  • Background in cybersecurity, threat intelligence, or another security-adjacent B2B SaaS product
  • Experience standing up or scaling an AI-first product development practice
  • Experience running customer co-build or live-prototyping sessions with enterprise customers
  • Experience building or operating multi-agent systems
What the job really is

The UX-AX Operations Manager at SecurityScorecard will focus on building and managing the operating model for a pod-based design organization, emphasizing AI-first workflows. This role involves coordinating design-to-engineering handoffs, overseeing agent experience operations, and tracking metrics to ensure efficiency and quality in design processes. The manager will also facilitate collaboration across teams and support customer engagement through co-build and live-prototyping sessions.

Benefits
  • Competitive salary
  • Stock options
  • Health benefits
  • Unlimited PTO
  • Parental leave
  • Tuition reimbursements
Things to weigh
  • No specific mention of remote work flexibility beyond hybrid
  • Role focuses on operations rather than design execution, which may not appeal to all candidates
  • Experience in B2B SaaS is emphasized, which may limit candidates from other sectors
  • No immigration sponsorship provided for this position
Job score4.4/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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