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Senior Customer Success Manager

SecurityScorecard
Location
Remote (United States)
Posted
19 days ago
Department
Revenue
Salary
$160,000 - $200,000
What they actually want (must-haves)
  • Bachelor's degree
  • 5–7 years in account management, customer success, technical account management, or a similar customer-facing role
  • Solid understanding of cybersecurity or third-party risk management practices
  • Demonstrated ownership of renewals, including quote-to-cash mechanics, with minimal Sales involvement
  • Strong written and verbal communication skills
  • Meticulous organizational skills
Nice to have
  • Proven success developing and expanding relationships with customer stakeholders, including executives
  • Cyber insurance experience
  • Experience leading strategic account planning, QBRs, and upsell/cross-sell initiatives
  • Demonstrated ability to grow annual recurring revenue (ARR) through consultative account management
What the job really is

The Senior Customer Success Manager at SecurityScorecard will manage a portfolio of customer relationships, focusing on enhancing customer satisfaction and driving long-term value through strategic engagement. This role involves acting as a trusted advisor on cybersecurity practices, facilitating account growth, and ensuring customer retention while collaborating with internal sales teams. The position requires travel to strategic accounts and includes responsibilities such as renewals management and representing customer feedback.

Benefits
  • Competitive salary
  • Stock options
  • Health benefits
  • Unlimited PTO
  • Parental leave
  • Tuition reimbursements
Things to weigh
  • Travel required to strategic accounts (~35–40%)
  • No immigration sponsorship provided for this position
  • Vague details on specific tools or technologies used in the role
Job score4.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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