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Client Services Representative

Seatown
Location
Mukilteo, WA
Posted
17 days ago
Department
Customer Service
What they actually want (must-haves)
  • 1-2 years of Call Center experience
  • Ability to talk and type accurately; typing speed of at least 45 wpm
  • Dedicated to providing superior client service
  • Ability to manage multiple priorities within a fast-paced environment
  • Strong judgment skills to make sound business decisions
  • Proficient in Microsoft Suite Products
Nice to have
  • Weekend availability: 7am - 6pm (8hr or 10hr shifts)
  • HVAC & Plumbing Industry experience
  • Experience with SERVICE TITAN
  • Bilingual Spanish
What the job really is

As a Client Services Representative at SeaTown, you will be the primary point of contact for clients, helping them with their inquiries and concerns through both inbound and outbound calls. Your role will involve problem-solving, maintaining detailed records of client interactions, and achieving productivity goals while ensuring a high-quality customer experience. You will also need to manage multiple priorities in a fast-paced environment and maintain a strong understanding of the company's products and services.

Benefits
  • Accrued PTO at 1 hour for every 40 hours worked
  • 40 hours of vacation at 3 years and 80 hours at 5 years
  • 7 Paid Holidays
  • Medical/Dental/Vision
  • Health Savings Account
  • 401k with company 100% company match up to 3% and 50% match up to 5%
Things to weigh
  • Pay range is $18 - $25 USD
  • High volume of calls may lead to a stressful work environment
  • Physical requirements include regular communication and some lifting
Job score3.2/5
Benefits5/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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