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← Scout Motors

Lead, Salesforce Business Operations

Scout Motors
Location
Charlotte, North Carolina, United States
Posted
16 days ago
Department
Commercial Operations
Salary
$160,000.00 - $192,500.00
What they actually want (must-haves)
  • Bachelor's degree in Business, Technology, Information Systems, Engineering, Operations, Marketing, or a related field
  • 12+ years of relevant experience leading Salesforce, CRM, commercial technology, or sales operations initiatives
  • Proven experience serving as a Salesforce business owner, product owner, or implementation lead in a complex organization
  • Strong understanding of lead lifecycle management, customer engagement, campaign execution, sales funnel management, conversion measurement, and operational handoffs
  • Experience translating business and operational processes into detailed platform requirements and scalable solutions
  • Hands-on experience partnering with Salesforce administrators, developers, architects, technology teams, and systems integrators
Nice to have
  • Familiarity with Marketing Cloud, Data Cloud, Experience Cloud, MuleSoft, Tableau, or comparable platforms
  • Experience evaluating or implementing AI-enabled CRM capabilities, such as predictive insights, intelligent automation, generative AI, agent-based workflows, or AI-supported customer engagement
  • Understanding of responsible AI principles, including data governance, privacy, transparency, human oversight, and performance measurement
  • Experience building systems and processes in a greenfield, high-growth, or rapidly scaling environment
  • Salesforce certifications such as Administrator, Business Analyst, Platform App Builder, or Sales Cloud Consultant
What the job really is

In this role, you will lead the Salesforce business operations for Scout Motors, focusing on the commercial roadmap and product backlog. Your responsibilities will include defining capabilities for customer engagement, translating business processes into technical requirements, and collaborating with various teams to implement scalable solutions. You will also develop reporting tools, manage cross-functional initiatives, and ensure alignment across departments to enhance customer and employee experiences.

Benefits
  • Competitive insurance including medical, dental, vision and income protection plans
  • 401(k) program with an employer match and immediate vesting
  • Generous Paid Time Off including 20 days planned PTO, 40 hours of unplanned PTO, and 14 company or floating holidays annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
  • Annual performance bonus program
Things to weigh
  • Role requires 4-5 days per week in the office, which may not suit all candidates
  • No mention of remote work options for certain locations, such as New York City
  • The role involves significant collaboration and may require flexibility in a fast-paced environment
Job score4.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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