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Technical Customer Support Manager (m/w/d)

Scout24
Location
Berlin
Posted
27 days ago
Department
Sales, Sales Operations & Customer Care
What they actually want (must-haves)
  • At least 2 years of experience in the SaaS sector with technical customer support, including troubleshooting issues
  • Alternatively, at least 3 years of experience in the real estate industry
  • Experience with Windows operating systems and Microsoft Office applications
  • Fluent in German and good to very good English skills
  • Strong communication skills and a friendly demeanor
  • Ability to remain calm and understanding in unexpected situations
What the job really is

As a Technical Customer Support Manager at Propstack, you will be part of the Customer Care team, closely collaborating with Customer Care Managers, Account Managers, and developers. Your daily tasks will involve understanding customer needs, handling user inquiries through various channels, providing technical support, and preparing unresolved issues for further development. You will also create and maintain FAQ articles and assist with customer onboarding.

Benefits
  • Flexible working hours
  • Hybrid working model
  • 30 days of vacation per year plus December 24th and 31st off
  • Individual development including online courses and structured feedback
  • Subsidies for company pension plans and public transportation
  • Professional family service support for childcare
Things to weigh
  • No salary information provided
  • The role involves a mix of technical support and customer interaction, which may require handling difficult situations
  • The job may involve working with a modern ticketing system, which could imply a learning curve for those unfamiliar with it
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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