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← Scorpion Enterprises, LLC

Senior Client Experience Analyst

Scorpion Enterprises, LLC
Location
Remote - United States
Posted
27 days ago
Department
People
What they actually want (must-haves)
  • Bachelor’s degree in Business, Marketing, Communications, Organizational Leadership, Human Centered Design, Psychology, or a related field—or equivalent practical experience
  • 5+ years of experience in analytics, strategy, operations, consulting, or customer-focused roles
  • Demonstrated ability to influence cross-functional leaders without direct authority
  • Strong experience building measurement frameworks and executive-level dashboards
  • Advanced analytical capabilities (BI tools, CRM data, financial analysis)
  • Proven ability to connect experience metrics to revenue and operational outcomes
What the job really is

The Senior Client Experience Analyst at Scorpion plays a crucial role in enhancing client experiences by analyzing data related to client sentiment, performance metrics, and operational signals. This position involves developing measurement frameworks, conducting root cause analyses, and presenting insights to senior leadership to influence strategic decisions. The analyst collaborates with various departments to optimize the client journey and ensure that client feedback informs organizational actions.

Benefits
  • 100% employer-paid medical, dental, and vision insurance
  • Flexible paid time off
  • Paid parental leave
  • Paid cell phone and service
  • Remote office allowance
  • Professional development and development courses
Things to weigh
  • Remote position with potential in-office requirements based on team needs
  • Salary range provided but may not reflect final offer due to various factors
  • Role involves significant analytical work which may not appeal to all candidates
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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