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← Scopely

Player Services Representative

Scopely
Location
IN - Bangalore, India
Posted
16 days ago
Department
Live Games Portfolio
What they actually want (must-haves)
  • 2-5 years of customer service experience for consumer products and mobile and online games
  • Excellent organizational and planning abilities
  • Ability to manage various activities in a fast-paced environment
  • Ability to remain composed and professional under pressure
  • Exceptional attention to detail
  • Team player with a collaborative attitude
Nice to have
  • Experience using various Operating Systems and documentation tools
  • Prior experience with a customer-centric brand
  • Helpshift and Jira experience
What the job really is

As a Player Services Representative for Tiki Solitaire TriPeaks at Scopely, you will provide personalized support to players, addressing their inquiries and concerns regarding the game. Your role involves investigating technical and billing issues, collaborating with internal teams to resolve live-game bugs, and tracking player feedback to identify trends. This position requires a commitment to customer satisfaction and a willingness to work flexible hours, including weekends.

Things to weigh
  • No salary listed
  • Role requires flexible scheduling, including weekends and potential on-call shifts
  • Customer service experience in gaming is preferred but not mandatory
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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