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← Scopely

IT Support Technician

Scopely
Location
ES - Seville, Spain
Posted
17 days ago
Department
Operations
What they actually want (must-haves)
  • 2+ years of IT support or service desk experience
  • Experience with macOS, Windows, iOS, Android, peripherals, and business applications
  • Working knowledge of Google Workspace, Microsoft 365, Okta, Zoom, and endpoint management
  • Hands-on experience with Jira Service Management or a comparable ticketing platform
  • Experience using AI tools in IT operations with an understanding of responsible use, privacy, and human oversight
  • Strong troubleshooting, analytical, and organizational skills; able to work independently
Nice to have
  • Experience with Jamf Pro, Meraki, NinjaOne/NinjaRMM, or similar endpoint/network-management platforms
  • Basic scripting in PowerShell, Bash, or Python
  • IT service management, endpoint, cloud, or security certification
What the job really is

As an IT Support Technician at Scopely, you will provide hands-on support for employees, managing requests through various channels and ensuring a smooth support experience. Your responsibilities include troubleshooting technical issues across multiple platforms, handling onboarding and offboarding processes, administering identity and access tools, and maintaining documentation and inventory. You will also be involved in improving processes and utilizing AI tools to enhance efficiency.

Things to weigh
  • On-site work required 4-5 days a week
  • Role involves access to sensitive employee or customer information, subject to background checks
  • No specific salary or benefits mentioned
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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