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← Scopely

Director of Community - Unannounced Project

Scopely
Location
US - United States
Posted
17 days ago
Department
Publishing
What they actually want (must-haves)
  • Extensive experience leading Community Management, Player Experience, Customer Support, or Live Operations for successful live-service games.
  • Proven success building Community or Customer Support functions from the ground up, establishing scalable processes before large teams exist.
  • Demonstrated ability to balance strategic leadership with hands-on execution in fast-moving development environments.
  • Experience managing agencies, outsourcing partners, regional contractors, or external service providers to deliver global player experiences.
  • Proven ability to influence product strategy through player insights, community intelligence, and customer feedback.
  • Deep understanding of live-service player expectations, community engagement, customer support operations, and trust-building strategies.
Nice to have
  • Experience supporting mobile or free-to-play games and their communities.
  • Experience developing community programs across multiple regions, languages, platforms, or player segments.
  • Experience working on a major IP where partner alignment is key.
What the job really is

As the Director of Community for an unannounced project at Scopely, you will lead the vision and strategy for Community Management and Customer Support, ensuring player needs are represented throughout the game's development and live operations. This role involves building the Community and Customer Support functions from the ground up, creating scalable systems, and leading global strategies for player engagement and feedback. You will collaborate with multiple teams to enhance the player experience and manage community interactions during key game launches and updates.

Benefits
  • Annual salary range of $139,400 — $172,200 USD for candidates in CA, CO, NJ, NY, and WA.
  • Eligibility for equity and bonuses.
  • Comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off.
Things to weigh
  • No specific mention of the technology stack or tools used in community management.
  • The role involves building functions from scratch, which may come with challenges and uncertainties.
  • The project is unannounced, which may imply a level of ambiguity in the role's focus and direction.
Job score3.2/5
Benefits2/5
Freshness4/5
Career value5/5
Role clarity5/5
Pay transparency0/5

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