Technical Support Specialist

As a Tier 1 Technical Support Specialist at SchoolMint, you will be the first point of contact for customer inquiries, providing support through various channels such as tickets, email, phone, and live chat. Your role involves diagnosing technical issues, offering consultative solutions, and collaborating with other support tiers for complex problems. You will also document interactions and identify opportunities for process improvements while fostering strong customer relationships.

• Comprehensive Health Benefits: Private medical and life insurance
• Paid Time Off Benefits: 12 legal vacation days, 3 extra days a year, Tenure PTO, 5 Sick Days, Wellness Floating Holidays, Birthday Holiday, Volunteer Day and Winter Recess
• Professional Development: Educational Assistance Program, industry conference access, and internal training resources
• Inclusive Culture: Work in a no-jerks-allowed environment where teamwork and creativity are central to our success. Includes a once per quarter optional co-work lunch
• Recruitment: Referral bonus program

• Remote work available, but must align with Central (CST) time zone core hours
• Role involves handling a diverse customer base, including large school districts, which may require strong adaptability and problem-solving skills
• The position may involve dealing with complex technical issues that require thorough investigation and collaboration with other tiers