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Program Manager, Technical Enablement

Scale AI
Location
San Francisco, CA; New York, NY
Posted
27 days ago
Department
Enterprise
What they actually want (must-haves)
  • 4+ years of professional experience in enablement, program management, technical training, or a closely related role
  • 2+ years of program management experience with a track record of launching programs in a fast-moving environment
  • Experience supporting technical teams at a B2B technology company
  • Strong instincts for knowledge management and experience building or improving documentation systems
  • Ability to navigate technical content and collaborate with engineers to update it
  • Excellent written communication skills and a focus on creating usable content
Nice to have
  • Background in developer tools, AI/ML platforms, or technical product environments
  • Experience building LMS-based learning paths for technical audiences
  • Familiarity with tiered instructional design or adult learning principles
  • Prior experience collaborating with Product, Engineering, or Delivery teams
  • Experience in a high-growth, venture-backed environment building programs from scratch
What the job really is

As the Program Manager for Technical Enablement at Scale AI, you will establish and manage the enablement function for customer-facing engineers. Your responsibilities include creating onboarding programs, maintaining a technical knowledge base, and driving ongoing technical development for engineers. You will collaborate with various stakeholders to ensure that engineers are well-supported and equipped with the necessary resources to succeed in their roles.

Benefits
  • Comprehensive health, dental and vision coverage
  • Retirement benefits
  • Learning and development stipend
  • Generous PTO
  • Potential commuter stipend
Things to weigh
  • No specific salary listed, but a range is provided for similar roles
  • Role involves building a function from scratch, which may require navigating ambiguity
  • The position may require significant collaboration across multiple teams, which could impact focus
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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