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Customer Success Manager, Government

Sayari
Location
London
Posted
27 days ago
Department
Gov - Customer Success
What they actually want (must-haves)
  • 3+ years of experience in Customer Success or Account Management supporting UK Government departments, agencies, or large public-sector programmes
  • Strong knowledge of trade enforcement, supply chain risk, border security, economic security, or related government missions
  • Experience managing and renewing large-value government contracts or strategic public-sector accounts
  • Strong technical aptitude, with the ability to learn complex data platforms and train others to use them effectively
  • Current UK Government security clearance, or eligibility to obtain the level required for the role and customer programme
  • The right to work in the UK
Nice to have
  • Experience with Customer Success tools such as Gainsight and Mixpanel
  • Experience in supply chain mapping, supply chain illumination, or illicit trade analysis
  • Experience working with SaaS providers serving government customers, or with GovTech, GovCon, or intelligence organisations
  • Familiarity with UK Government procurement, account governance, or public-sector assurance processes
What the job really is

The Customer Success Manager for the Government Business Unit at Sayari is responsible for managing and growing relationships with UK Government partners. This role involves leading the renewal process for significant contracts, developing proactive account strategies, providing technical advice on the Sayari Platform, and collaborating with various teams to ensure customer success in addressing trade and border security challenges.

Benefits
  • Private medical, dental, and optical cover for employees and eligible dependants, subject to plan terms
  • Generous annual leave, in addition to UK bank holidays, plus a winter office closure from 24 December to 31 December
  • Competitive compensation, with commissions for revenue roles and bonuses for non-revenue positions
  • Workplace pension and group life assurance, subject to plan terms
  • Parental leave and other benefits in line with company policy
  • A strong commitment to diversity, equity, and inclusion
Things to weigh
  • No salary listed
  • Role involves managing high-impact, multi-million-pound government programmes, which may imply high pressure and responsibility
  • Candidates without direct Customer Success experience may be considered, indicating flexibility in candidate profiles
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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