HHiring Reality
← Sayari

Senior Customer Success Manager, Japan

Sayari
Location
Japan
Posted
1 month ago
Department
CE - Customer Success
What they actually want (must-haves)
  • 3–7 years of Customer Success, Account Management, or Solutions Consulting experience within a SaaS, Data & Analytics, RegTech, or Risk Intelligence environment
  • Native-level Japanese and Business-level English proficiency
  • Solid understanding of Risk & Compliance, Third-Party Risk Management (TPRM), Supply Chain Risk, or Anti-Money Laundering (AML/KYC)
  • Proven track record of managing Japanese enterprise accounts
  • Comfort working with complex corporate ownership datasets, graph analytics, or open-source intelligence (OSINT)
What the job really is

The Senior Customer Success Manager at Sayari will be responsible for ensuring that Japanese enterprise clients effectively utilize Sayari's solutions, driving product adoption and minimizing churn. This role involves onboarding new clients, providing high-touch education, and acting as a bilingual liaison to communicate product updates and gather feedback. The CSM will also manage relationships with key stakeholders and address client inquiries to demonstrate the return on investment of Sayari's products.

Things to weigh
  • Travel up to 15% within Japan and the APAC region may be required
  • The role requires a strong understanding of local regulatory requirements and business priorities
  • No specific salary or benefits information provided in the posting
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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