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← Samsara

Product Support Engineer III-1

Samsara
Location
Bengaluru - BLR1
Posted
16 days ago
Department
Engineering Support
What they actually want (must-haves)
  • B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields
  • 6+ years of experience in technical support, solutions engineering, or similar roles working directly with complex SaaS products
  • Proven expertise troubleshooting mobile apps across Android and/or iOS
  • Strong debugging and root-cause analysis skills
  • Demonstrated experience working directly with engineering and product
  • Excellent written and verbal communication in English
Nice to have
  • Experience with fleet regulatory requirements for compliance
  • Experience in the Telematics industry
  • Data Analysis skills; Data bricks, Python, SQL and Tableau
What the job really is

As a Product Support Engineer III at Samsara, you will be responsible for providing advanced technical support for the mobile ecosystem, leading complex investigations into mobile-related issues, and collaborating with engineering and product teams to enhance product quality. You will mentor junior engineers and advocate for customer needs while analyzing device telemetry and managing communications for critical issues. This role requires a strong technical background and a focus on operational excellence and customer impact.

Benefits
  • Above-market total compensation through base salary, performance-based bonus/variable pay, and equity
  • Flexible, employee-led remote model
  • Professional development stipend
  • Comprehensive health and parental leave plans
Things to weigh
  • No specific salary range provided, only a broad range of $1 - $2 USD
  • Role involves high-pressure decision-making and ownership of complex issues
  • Mentorship responsibilities for junior engineers may require additional leadership skills
Job score3/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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