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← Samsara

Senior Scaled Customer Education Specialist

Samsara
Location
Remote - US
Posted
17 days ago
Department
Customer Success
What they actually want (must-haves)
  • Excellent communication, presentation, and facilitation skills
  • Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences
  • Excellent interpersonal skills
  • Ability to build digital learning assets when needed
  • A working grasp of instructional design
  • Self-directed and analytical
Nice to have
  • Familiarity with webinar and virtual classroom platforms and tools
  • Experience with LMS and Community platforms, and customer education content development tools
  • Background in SaaS product training
What the job really is

As a Senior Scaled Customer Education Specialist at Samsara, you will design and deliver training programs for customers in the Scale segment, focusing on helping them effectively use the connected operations platform. Your role involves creating engaging learning experiences, facilitating live sessions, and collaborating with cross-functional teams to enhance customer success. You will also analyze training effectiveness and adapt materials based on customer needs and feedback.

Benefits
  • Annual base salary range of $80,622.50 — $121,950 USD
  • Performance-based bonus/variable pay
  • Equity for eligible roles
  • Flexible, employee-led remote model
  • Professional development stipend
  • Comprehensive health and parental leave plans
Things to weigh
  • Remote position not available for candidates in the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area
  • Role involves managing multiple programs and sessions concurrently, which may require strong organizational skills
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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