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← SambaNova Systems

Customer Success Operations Engineer

SambaNova Systems
Location
San Jose, California, United States
Posted
1 month ago
Department
Customer Success
What they actually want (must-haves)
  • 2–5 years of experience in Operations, Business Operations, Revenue Operations, Sales Operations, or Customer Success Operations (SaaS/tech environment preferred)
  • Genuine hands-on experience using AI tools in a work context
  • Comfort experimenting with new AI tools quickly
  • Hands-on experience with a CRM (Salesforce or HubSpot)
  • Strong analytical skills
  • Advanced Excel/Google Sheets skills; SQL experience is a plus
Nice to have
  • Experience building or configuring AI agents, custom GPTs, or automation flows for a business function
  • Familiarity with prompt engineering basics and AI governance/guardrails in a business setting
  • Experience with BI/visualization tools (Tableau, Looker, Power BI)
  • Familiarity with customer health scoring models and renewal/forecasting methodologies
  • Experience supporting a Customer Success org through a period of growth or scaling
What the job really is

The Customer Success Operations Engineer will design and manage AI-driven workflows to enhance the efficiency of the Customer Success organization. This role involves evaluating and implementing AI tools, maintaining the Customer Success tech stack, and collaborating with various teams to ensure effective AI adoption. The engineer will also focus on building reports and dashboards to track key metrics and improve processes within the organization.

Benefits
  • Competitive total rewards package including base salary, equity, and benefits
  • 95% premium coverage for employee medical insurance
  • 77% premium coverage for dependents
  • Health Savings Account (HSA) with employer contribution
  • Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans
  • Flexible Spending Account (FSA) options
Things to weigh
  • No specific mention of the technology stack beyond AI tools
  • The role emphasizes a strong focus on AI, which may require a steep learning curve for those unfamiliar with AI applications
  • The position may involve a high degree of experimentation and iteration, which could be challenging for those who prefer structured environments
Job score3.8/5
Benefits5/5
Freshness4/5
Career value5/5
Role clarity5/5
Pay transparency0/5

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