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← Salsify

Customer Success Manager

Salsify
Location
Lisbon, Portugal
Posted
1 month ago
Department
Customer Success
What they actually want (must-haves)
  • 3-5 years as a Customer Success Manager within a SaaS organization, consultant, technical account manager, or equivalent
  • Proven track record of driving measurable customer outcomes and success
  • Tracked client health and usage metrics in a Customer Success tool
  • Comfort handling a high volume of new and existing customers
  • Track record of leading conversations and persuading others to take action based on requirements and value provided by solutions
  • Handled challenging or complex customers or situations and can demonstrate resolutions
Nice to have
  • PIM, CPG, or Retail experience
What the job really is

As a Customer Success Manager at Salsify, you will engage with a portfolio of customers to ensure they achieve maximum business value from the PXM platform throughout the post-sales lifecycle. Your responsibilities will include driving customer adoption of products, conducting business reviews, capturing feedback, and planning digital shelf programs, all while collaborating with various teams to enhance customer satisfaction and retention.

Benefits
  • Commission bonus
  • Total Rewards plan including health & medical benefits, PTO, and more
Things to weigh
  • No specific salary mentioned beyond a range
  • Role involves significant customer interaction and change management
  • Experience with AI tools is preferred but not mandatory
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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