HHiring Reality
← Clari + Salesloft

Sr. Customer Success Manager

Clari + Salesloft
Location
United States, Remote
Posted
12 days ago
Department
Customer Success
What they actually want (must-haves)
  • 6+ years of experience in a Customer Success role
  • 1+ years of experience using the Salesforce CRM with intermediate to expert knowledge of its components
  • Superb listening skills to uncover customer objectives
  • High level of empathy and strong interpersonal skills
  • Clear and confident communication skills
  • Expert project management abilities
Nice to have
  • Previous experience in a SaaS/Technology company or fast-growing start-up
  • Salesforce Admin Certification
What the job really is

The Senior Customer Success Manager at Salesloft will play a crucial role in ensuring the successful adoption and retention of key customers. Daily responsibilities include building custom success plans, guiding customers through their next steps, analyzing customer data for trends, and providing strategic sales engagement guidance. The role involves leading webinars and meetings, fostering relationships with executives, and driving customer outcomes through tailored strategies.

Things to weigh
  • No specific benefits listed in the posting
  • The role requires navigating difficult conversations with customers
  • The position is remote, which may affect team dynamics and communication
  • The company emphasizes a culture add approach rather than culture fit, which may appeal to diverse candidates
Job score3/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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