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← Clari + Salesloft

Customer Success Manager

Clari + Salesloft
Location
Guadalajara, Mexico
Posted
19 days ago
Department
Customer Success
What they actually want (must-haves)
  • Experience in a Customer Success, account management, or post-sale role at a B2B SaaS company.
  • Comfort working with customer data and health signals to prioritize action across a large book of business.
  • Strong organizational and time management skills, with the ability to manage many customers and programs simultaneously.
  • Analytical mindset — ability to evaluate data, monitor KPIs, and identify behavioral trends to prioritize at-risk customers and take action.
  • Excellent written and verbal communication skills, with the ability to engage customers efficiently at scale — including creating engaging email campaigns, training materials, and executive-level presentations.
  • Proven ability to build strong cross-functional relationships.
Nice to have
  • Experience delivering a scaled, tech-touch, or one-to-many customer success model.
  • Familiarity using AI-driven customer health scoring, engagement analytics, or automation to manage a large book.
  • Experience with a sales engagement, revenue intelligence, or revenue operations platform — Salesloft, Clari, Gong, Outreach, or adjacent tools.
  • Experience with Salesforce CRM; familiarity with Gainsight, Pendo, or Tableau is a plus.
  • Bachelor's degree — preferred, not required.
What the job really is

The Customer Success Manager at Salesloft will focus on driving retention, adoption, and value for a large customer base using a tech-touch model. Daily responsibilities include designing digital campaigns, analyzing customer health data, and providing strategic guidance while also managing escalations and high-value interactions. The role emphasizes using AI and automation to efficiently engage with customers and improve their experience with the Predictive Revenue System.

Things to weigh
  • Role involves managing a large volume of customers, which may limit personal relationship-building opportunities.
  • Focus on using AI and automation may not suit candidates preferring traditional customer success methods.
  • No specific salary or benefits information provided in the posting.
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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