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← Clari + Salesloft

Senior Customer Success Manager

Clari + Salesloft
Location
United States, Remote
Posted
1 month ago
Department
Customer Success
What they actually want (must-haves)
  • Proven track record in a Customer Success, Account Management, or post-sale role at a B2B SaaS company, with direct ownership of retention and expansion outcomes.
  • Demonstrated ability to manage a book of business and consistently meet or exceed retention and net revenue expansion targets.
  • Comfort working with product usage data and customer health signals to prioritize action and drive decisions.
  • Strong executive presence — the ability to run business reviews and build trusted relationships with senior customer stakeholders.
  • Excellent communication skills, both written and verbal, with the ability to translate platform capability into business outcomes a customer's leadership will value.
Nice to have
  • Experience with a sales engagement, revenue intelligence, or revenue operations platform — Salesloft, Clari, Gong, Outreach, or adjacent tools.
  • Familiarity using AI-driven customer health scoring, engagement analytics, or predictive churn signals to manage a book of business.
  • Experience partnering closely with Account Management on expansion in a shared-account model.
What the job really is

As a Senior Customer Success Manager at Salesloft, you will proactively manage a defined book of business to ensure customer retention, adoption, and revenue expansion. Your role involves analyzing product usage data and AI health signals to identify risks and opportunities, conducting strategic business reviews with customer executives, and advocating for customer needs within the company. You will be expected to translate platform capabilities into measurable business outcomes, ensuring customers derive real value from the Predictive Revenue System.

Things to weigh
  • No specific benefits listed in the posting, only a link to the benefits page.
  • The role emphasizes proactive management and ownership, which may require a high level of initiative and self-motivation.
  • The compensation range is provided but may vary based on individual factors, which could lead to uncertainty in expected salary.
Job score2.2/5
Benefits1/5
Freshness1/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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