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← Clari + Salesloft

Sr. Customer Success Manager

Clari + Salesloft
Location
United States, Remote
Posted
2 months ago
Department
Customer Success
What they actually want (must-haves)
  • Proven track record in a Customer Success, Account Management, or post-sale role at a B2B SaaS company, with direct ownership of retention and expansion outcomes.
  • Demonstrated ability to manage a book of business and consistently meet or exceed retention and net revenue expansion targets.
  • Comfort working with product usage data and customer health signals to prioritize action and drive decisions.
  • Strong executive presence — the ability to run business reviews and build trusted relationships with senior customer stakeholders.
  • Excellent communication skills, both written and verbal, with the ability to translate platform capability into business outcomes a customer's leadership will value.
  • Experience with a sales engagement, revenue intelligence, or revenue operations platform — Salesloft, Clari, Gong, Outreach, or adjacent tools.
What the job really is

The Senior Customer Success Manager at Salesloft is responsible for managing customer relationships to ensure retention, adoption, and revenue expansion. This proactive role involves using data and AI insights to identify opportunities and risks, conducting strategic business reviews, and advocating for customers within the organization. The manager will also collaborate with Account Management to drive expansion and ensure customers derive measurable value from the Predictive Revenue System.

Things to weigh
  • No specific benefits listed in the posting, only a link to the company's benefits page.
  • The role emphasizes proactive management and data-driven decision-making, which may require strong analytical skills and comfort with technology.
  • The position is remote, which may appeal to candidates seeking flexibility.
Job score2.2/5
Benefits1/5
Freshness1/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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