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← Gladly

AI Deployment Engineer

Gladly
Location
Remote, Colombia
Posted
18 days ago
Department
Customer Education
Salary
$40,000 - $54,000
What they actually want (must-haves)
  • 3-5 years in a technical, customer-facing role such as technical account management, solutions or sales engineering, support engineering, professional services, or forward-deployed engineering, ideally in SaaS, AI, or CX technology
  • Hands-on technical ability: ability to read an API payload and write JavaScript, understanding of REST APIs, JSON, and webhooks, and comfort in a CLI
  • Strong business analysis skills to turn ambiguous customer goals into clear requirements and workable solution designs
  • Exceptional English communication (C1-C2 / business fluent), with the ability to explain complex technical concepts to non-technical stakeholders
  • Genuine curiosity about AI and an aptitude for prompt engineering and workflow design
  • Accountability and proactivity: ability to make commitments, keep them, communicate status without being asked, and thrive in ambiguity
Nice to have
  • CX, contact center, or CX SaaS background
  • Forward-deployed or deployment engineering experience at an AI company
What the job really is

As an AI Deployment Engineer at Gladly, you will work closely with strategic customers to implement and optimize AI solutions that enhance customer experiences. Your responsibilities will include designing AI use cases, building integrations and workflows, and continuously monitoring and improving performance to ensure high resolution rates. This role requires a blend of technical skills and customer-facing communication, as you will translate complex technical concepts into actionable plans for clients.

Benefits
  • Competitive salaries, stock options, and comprehensive benefits
  • Generous paid time off, parental leave, and home office stipends
  • A fully remote work environment with opportunities for in-person team gatherings
  • A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
  • Participation in Gladly’s equity incentive plan to receive stock options
Things to weigh
  • Salary range is $40,000 - $54,000 USD, which may be paid in USD or COL pesos depending on contract options
  • Role involves significant ambiguity and requires comfort with new technology
  • Position is highly technical and customer-facing, requiring a balance of both skills
Job score4.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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