HHiring Reality
← Runwise

Customer Success Associate

Runwise
Location
New York, New York
Posted
9 days ago
Department
Customer Success
Salary
$70,000-$80,000
What they actually want (must-haves)
  • 0-1 years of direct customer management experience in a Customer Success, Support or Account Management role or interest in learning about Customer Success
  • Excellent social and communication skills
  • Pro-active, detail-oriented, and extremely organized
  • Strong project management skills
  • Ability to build long-term relationships with stakeholders
  • Problem-solving skills to diagnose and troubleshoot issues
Nice to have
  • Bilingual English/Spanish skills
What the job really is

As a Customer Success Associate at Runwise, you will support Customer Success Managers by assisting property managers and building owners with the Runwise platform, drafting savings reports, and analyzing customer data to identify trends. This entry-level role involves engaging directly with clients to enhance their experience and ensuring effective utilization of the product, while also learning about the SaaS and PropTech industries.

Benefits
  • Medical, dental, and vision insurance
  • HSA & FSA options
  • Paid Parental Leave
  • Access to Talkspace & Health Advocate
  • Flexible PTO
  • Commuter Benefits
Things to weigh
  • Entry-level position may require significant learning and adaptation
  • Fast-paced environment may lead to longer hours during peak seasons
  • Salary range provided, but specific compensation details may vary based on experience
Job score4.4/5
Benefits5/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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