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Customer Care Representative

Ruggable
Location
Remote
Posted
10 days ago
Department
Customer Care
What they actually want (must-haves)
  • Excellent written and verbal communication
  • Passionate about helping others and finding solutions
  • Ability to resolve inbound inquiries across channels with high empathy and customer engagement
  • Ability to summarize and escalate issues quickly and concisely
  • Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)
  • Must be a team player
Nice to have
  • Experience working in omnichannel CPG organizations
  • Familiarity with ecommerce platforms (Shopify, Zendesk), best practices and industry at large
What the job really is

As a Customer Care Representative at Ruggable, you will be the primary point of contact for customers, providing support through phone, chat, and email. Your responsibilities will include resolving inquiries related to orders, returns, and product recommendations while maintaining a positive customer experience. You will also collaborate with your team to enhance service efficiency and communicate issues to management when necessary.

Benefits
  • $17.50 per hour starting salary
  • Employer matching (up to 3% of base salary) for company sponsored 401K plan
  • Competitive compensation and benefits packages
Things to weigh
  • Full-time role with a 40-hour work week
  • No specific mention of advancement opportunities or career growth
  • Remote position may require self-discipline and time management skills
Job score2.8/5
Benefits2/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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