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Customer Success Specialist II

Rubrik Job Board
Location
Bangalore, India
Posted
15 days ago
Department
Support
What they actually want (must-haves)
  • 4+ years in CSM/Account Management or Customer Facing Support Management Experience
  • Excellent communication, listening, and articulation skills
  • Strong technical background in Networking, Storage, Backup and Recovery, Cloud solutions (S3, Azure), and Hypervisors (VMware, Hyper-V)
  • Hands-on experience in data analysis on product usage/consumption
  • Proven ability to partner successfully with multiple teams and customers
Nice to have
  • Experience on Cloud Based/SaaS customer management
What the job really is

As a Customer Success Specialist II at Rubrik, you will drive customer success by ensuring retention and adoption of the company's SaaS products. Your role includes acting as a trusted advisor to enterprise customers, providing product demonstrations, analyzing customer behavior to mitigate churn risks, and collaborating with cross-functional teams to enhance the customer experience.

Things to weigh
  • Shift timing is EST (5:30 P.M IST- 2:30 A.M IST) which may not suit everyone
  • Role involves significant cross-team collaboration which may require strong interpersonal skills
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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