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Senior Manager, Customer Support (Shift - 9:00 am - 6:00 pm EST)

Rubrik Job Board
Location
Morrisville, NC
Posted
16 days ago
Department
Support
What they actually want (must-haves)
  • Bachelor’s degree in any discipline
  • 7-10 years of experience in technical customer support organizations
  • 3 years of experience as a people manager in support organizations
  • Excellent written and verbal communication skills
  • Planning, decision making, staffing, and process improvement skills
  • Excellent interpersonal and teamwork skills
What the job really is

The Senior Manager of Customer Support will oversee all aspects of post-sales support for US customers and partners, leading a team of Support Engineers to ensure exceptional service delivery. Responsibilities include managing team performance, collaborating with various departments to enhance customer satisfaction, and implementing operational improvements. The role also involves handling escalations, monitoring support metrics, and ensuring quality standards are met.

Benefits
  • Base salary range of $155,500 — $233,300 USD
  • Bonus potential
  • Equity
  • Benefits
Things to weigh
  • Role requires high-level professional communication with stakeholders
  • Position carries special Security and Privacy Responsibilities for protecting U.S. Federal Government interests
  • Applicant must be a U.S. citizen based on U.S. soil
  • Background checks may be required depending on access to U.S. Government data
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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