Head of Customer Experience

The Head of Customer Experience at Roofr will lead the Customer Experience team and define the post-sale customer strategy. This role involves building a future-focused organization that utilizes AI and automation to enhance customer journeys, improve retention, and deliver exceptional customer experiences. The leader will collaborate cross-functionally to optimize processes and ensure a cohesive experience across all customer touchpoints.

• 1st week of employment is mandatory PTO
• 1 Friday off per month
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada
• RRSP/401k match

• No specific mention of team size or structure for the Customer Experience team
• The role requires balancing strategic and tactical execution, which may involve a high workload
• The position is remote, which may have implications for team dynamics and communication