HHiring Reality
← Roblox

IT Support Technician

Roblox
Location
San Mateo, CA, United States
Posted
16 days ago
Department
Corporate Engineering (IT)
What they actually want (must-haves)
  • 5+ years of hands-on experience in an IT Support, Desktop Support, or equivalent technical support role
  • Experience providing high-touch technical support to executives or senior leaders
  • Hands-on experience supporting company events and conference rooms using tools like Zoom
  • Strong troubleshooting experience across macOS and Windows
  • Experience supporting enterprise platforms such as Okta, Slack, Zoom, Google Workspace, and Microsoft 365
  • Familiarity with endpoint management platforms like Jamf or Workspace ONE
What the job really is

As an IT Support Technician III at Roblox, you will deliver high-quality technology experiences by independently troubleshooting complex hardware and software issues. You will provide technical support for executives and internal events, proactively identify risks, and improve support processes. This role requires onsite presence in San Mateo, CA, and emphasizes responsiveness, attention to detail, and collaboration across teams.

Benefits
  • Hourly pay range of $50.27 — $61.58 USD
  • Equal employment opportunities
  • Reasonable accommodations for candidates with qualifying disabilities or religious beliefs
Things to weigh
  • Onsite support required 5 days a week in San Mateo, CA
  • No specific mention of additional benefits for hourly positions
  • Vague details on potential for future pay modifications
  • No salary listed for specific experience levels
Job score3/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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