Customer Experience Associate (New Grad)

The Customer Experience Associate role at Robinhood involves providing exceptional support to users navigating complex financial topics through chat, email, and phone channels. Associates will utilize their empathy and product knowledge to ensure customers feel valued while driving continuous improvement based on user feedback. This position requires in-person attendance during onboarding and a commitment to a 24/7 service model after that.

• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
• Exceptional office experience with catered meals, events, and comfortable workspaces

• In-person attendance is required 5 days a week during onboarding and at least 3 days a week afterward
• The role follows a 24/7 service model, which may require flexibility in scheduling
• Base pay varies based on location and other factors, with specific ranges provided for different zones