HHiring Reality
← Roadie

Customer Support Specialist

Roadie
Location
REMOTE
Posted
1 month ago
Department
Customer Experience
What they actually want (must-haves)
  • 2+ years customer service experience, preferably in technology or logistics
  • Strong written and verbal communication skills
  • Ability to problem solve and troubleshoot quickly and efficiently
  • Comfortable in a fast-paced environment and adapting to changing requirements
  • Ability to work non-standard hours, including evenings and weekends
Nice to have
  • Experience with Salesforce
What the job really is

As a Customer Support Specialist at Roadie, you will be the first point of contact for customers, providing support via phone, email, and text. Your role involves addressing customer concerns, monitoring deliveries, and collaborating with team members to ensure a seamless delivery experience. You will also utilize Salesforce and other tools to log interactions and resolve issues while working in a fast-paced environment with flexible hours.

Benefits
  • Competitive total rewards package
  • 100% company-paid health insurance for yourself
  • 401(k) with company match
  • Tuition & student loan repayment assistance
  • Remote-first environment
  • Generous PTO
Things to weigh
  • Role requires flexibility with work hours, including evenings and weekends
  • Experience with Salesforce is preferred but not mandatory
  • Fast-paced environment may not suit everyone
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to Roadie?

See how your résumé matches this role — and tailor it from what actually gets interviews.