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← Rival Technologies

Junior Helpdesk Support

Rival Technologies
Location
Toronto, ON
Posted
18 days ago
Department
IT
Salary
$45,000 to $55,000
What they actually want (must-haves)
  • 0-2 years of experience in an IT support or helpdesk role; internships and co-op experience count
  • Basic familiarity with macOS and Windows
  • Core networking concepts such as Wi-Fi, VPNs, and printers
  • Strong communication skills and a customer-service mindset
  • Ability to manage helpdesk priorities and stay organized
  • Collaborative approach and desire to contribute to a positive IT support experience
Nice to have
  • Exposure to Microsoft 365 / Entra ID, RMM or endpoint management platforms, SSO/identity tools, or tools such as NinjaOne, Netskope, CrowdStrike Falcon, Jira, or Confluence
  • Experience working in a technology, SaaS, or other fast-paced environment
  • Basic PowerShell or Bash scripting familiarity, or a CompTIA A+ or similar certification
What the job really is

As a Junior Helpdesk Support at Rival Group, you will serve as the first point of contact for employees facing technology issues, ensuring smooth operation of both Mac and Windows environments. Your daily tasks will include responding to helpdesk tickets, supporting employee onboarding, and managing IT operations using various tools. You will work in a collaborative environment, focusing on delivering excellent customer service and maintaining accurate documentation.

Benefits
  • Fair compensation with a salary range of $45,000 to $55,000 CAD
  • Home office, internet, and cellphone stipends
  • Retirement savings with employer matching
  • Parental leave top-up
  • Hybrid working model and home office benefits
  • Comprehensive paid time off
Things to weigh
  • Role is entry-level with limited experience required
  • Hybrid working model requires 3 days in the office
  • Final applicants will undergo a background check
Job score4.2/5
Benefits5/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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