HHiring Reality
← Ripple

IT Support Specialist (12 Month Fixed Term Contract)

Ripple
Location
Dublin, Ireland
Posted
22 days ago
Department
Information Technology
What they actually want (must-haves)
  • Proven experience providing IT support in a corporate environment
  • Proficiency with ticketing systems such as Jira and FreshService
  • Hands-on experience supporting enterprise SaaS platforms
  • Familiarity with conference room technologies (Neat, Crestron, Logitech)
  • Experience with Wi-Fi, VPN, DNS, or basic networking troubleshooting
  • Knowledge of information security best practices
What the job really is

As an IT Support Specialist at Ripple, you will provide front-line IT support to employees through various channels, ensuring timely resolution of issues. Your responsibilities will include troubleshooting SaaS applications, managing employee lifecycle tasks, leading IT orientation for new hires, and maintaining asset management records. You will also support IT initiatives and participate in on-call rotations as needed.

Benefits
  • Competitive salary, bonuses, and equity
  • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
  • Employee giving match
  • Mobile phone stipend
  • R&R days to rest and recharge
  • Generous wellness reimbursement and weekly onsite & virtual programming
Things to weigh
  • Position is a 12 month fixed term contract
  • No specific salary listed
  • Benefits listed are primarily for full-time employees
  • Onsite work required 5 days a week may not suit all candidates
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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