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← Rimes Technologies

GSD Analyst Level II

Rimes Technologies
Location
Manila, Phillipines
Posted
16 days ago
Department
IT Support
What they actually want (must-haves)
  • Bachelor’s degree in information technology, Computer Science, or a related course (or equivalent practical experience)
  • 2-4 years of experience in an IT support role (service desk, desktop support, or similar)
  • Demonstrated experience with Windows OS and macOS troubleshooting
  • Hands-on experience with M365 administration (Exchange, Teams, SharePoint, Intune, Entra ID)
  • Experience with Jira ITSM or equivalent ticketing platform
  • Working knowledge of Jira Service Management (JSM): queues, request types, SLAs, workflows, and automation rules
Nice to have
  • ITIL Foundation (v3 or v4)
  • Microsoft 365 Fundamentals (MS-900) or M365 Endpoint Administrator (MD-102)
  • Azure Fundamentals (AZ-900)
  • CompTIA A+ or equivalent hardware certification
  • PowerShell scripting for automation and diagnostics
What the job really is

The Level 2 GSD Analyst at Rimes is responsible for advanced troubleshooting and escalation management within IT support. This role involves handling escalations from Level 1 support, managing user access, and resolving complex technical issues across various platforms including OS, M365, and networking. The analyst will also oversee hardware and software asset management, monitor production alerts, and contribute to continuous improvement initiatives.

Things to weigh
  • No salary listed
  • Role involves hybrid work with 2-3 days in the office
  • Focus on advanced troubleshooting may require strong technical skills and experience
  • Complex incident resolution responsibilities may lead to high-pressure situations
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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