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Pharmacy Technician- Care Team

Rightway
Location
Dallas, TX
Posted
26 days ago
Department
PBM: Non-Clinical COGS
Salary
$21.50 - $22.00
What they actually want (must-haves)
  • Active/Current National Pharmacy Technician Certification (PTCB, NHA)
  • 1 to 3 years as a pharmacy technician in a health plan, retail pharmacy setting, TPA, or PBM contact center role
  • Working knowledge of pharmacy claims adjudication, benefit design, and PBM terminology
  • Detail oriented, adaptable, and analytical
  • Empathetic and intellectually curious
  • Comfortable multitasking and prioritizing across concurrent phone, chat, and email queues
Nice to have
  • Associate's or bachelor's degree preferred
  • Mail order and specialty pharmacy backgrounds are also a strong fit
What the job really is

The Pharmacy Technician on the Care Team at Rightway serves as the primary point of contact for members, providers, and pharmacies, addressing inquiries related to pharmacy benefits, claims, and clinical programs. This role involves communicating through phone, chat, and email while ensuring timely and accurate support. Responsibilities include resolving issues, documenting interactions, and assisting with prescription claims and member outreach, all while fostering a cooperative team environment.

Benefits
  • $21.50 - $22.00/hr compensation based on geographic location, experience, and qualifications
Things to weigh
  • Position requires working in the office 5 days a week
  • No mention of remote work options
  • Compensation range is relatively narrow
  • Role involves handling potentially complex inquiries across multiple channels
Job score3.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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