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Enterprise Technology Services Specialist

Ridgeline
Location
New York, NY
Posted
12 days ago
Department
IT
Salary
$87,000–$102,500
What they actually want (must-haves)
  • 3–5 years of experience owning IT operations, service desk, or endpoint management work
  • Hands-on experience administering macOS and Jamf
  • Experience managing Google Workspace users, groups, licenses, and security settings
  • Working knowledge of identity and access management concepts including SSO, MFA, least privilege, RBAC, audit logging
  • Experience using AI in a support environment for activities such as ticket triage, troubleshooting, documentation, or script authoring
  • Practical automation skills spanning scripting, APIs, webhooks, JSON, authentication, integration debugging, testing, deployment, and ongoing monitoring
Nice to have
  • Experience with Okta Workflows, Jamf Pro, Jira Service Management, Jira Automation, Confluence, Microsoft 365, Intune, or Zoom Rooms
  • Experience with low-code or agentic automation platforms
  • Okta, Jamf, CompTIA, or other relevant IT certifications
What the job really is

As an Enterprise Technology Services Specialist, you'll focus on resolving complex IT issues related to endpoints, identity, and applications while enhancing employee experience. Your role involves managing corporate accounts, implementing automations, and utilizing AI tools for troubleshooting and documentation. You'll also mentor junior teammates and collaborate with security teams to maintain strong endpoint compliance and security.

Benefits
  • Starting salary range of $87,000–$102,500
  • Opportunities for career advancement
  • Participation in Company Stock Plan
  • Unlimited vacation
  • Educational and wellness reimbursements
  • $0 cost employee insurance plans
Things to weigh
  • No specific mention of remote work options
  • Salary range may vary based on experience and expertise
  • The role involves a significant focus on automation and AI tools, which may require continuous learning and adaptation
Job score4.2/5
Benefits3/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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