HHiring Reality
← Ashley Digital

Customer Success Workforce Planning Manager

Ashley Digital
Location
Remote (USA)
Posted
17 days ago
Department
552 Customer Success
Salary
$90,000- $110,000
What they actually want (must-haves)
  • 5+ years of Customer Success Workforce Management experience
  • Expertise in Capacity Planning, Strategic Workforce Planning, Workforce Forecasting, or Workforce Analytics
  • Experience supporting multi-channel customer support operations
  • Experience with SQL (preferably PostgreSQL)
  • Advanced knowledge of workforce planning methodologies
  • Experience developing workforce models
Nice to have
  • Experience with Intercom and Fin AI
What the job really is

As the Customer Success Workforce Planning Manager at Ashley Digital, you will be responsible for developing and executing long-term workforce strategies to meet customer demand and optimize operational efficiency. Your role will involve forecasting, capacity modeling, and labor analytics, working closely with various teams to align workforce planning with business priorities. Success will be measured by your ability to influence decisions, identify workforce risks, and create scalable staffing strategies that support growth.

Benefits
  • Remote-first workplace
  • Competitive Salary
  • Health, Vision & Dental Insurance
  • HSA company contributions
  • 401K with company match
  • Take what you need Paid Time Off
Things to weigh
  • No specific mention of a formal training program or onboarding process for new hires
  • The role requires significant experience in a fast-paced e-commerce environment, which may not suit all candidates
  • Salary range provided but may vary based on various factors
  • Remote work is subject to location restrictions based on company policies
Job score4.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

Applying to Ashley Digital?

See how your résumé matches this role — and tailor it from what actually gets interviews.