HHiring Reality
← Ashley Digital

Director, Consumer Insights

Ashley Digital
Location
Remote (USA)
Posted
27 days ago
Department
508 Brand Management
Salary
$150,000 - $180,000
What they actually want (must-haves)
  • 8+ years in consumer/customer insights, market research, UX research, strategy, product marketing, or customer experience
  • Proven experience designing and executing custom research and synthesizing multi-source data into insight storytelling
  • Ability to connect consumer, customer, retail, and marketplace signals to product strategy and growth priorities
  • Fluency with AI-enabled research and knowledge management tools
  • Comfortable operating with incomplete inputs and limited resources while maintaining research discipline
  • Strong track record influencing across a matrixed organization
Nice to have
  • Experience in furniture, home goods, appliances, or other high-consideration retail/ecommerce categories
  • History of sourcing insights across store teams, customer service, reviews, marketplace content, and digital performance signals
  • Experience building an insights or knowledge management capability where adoption is still developing
What the job really is

The Director of Consumer Insights at Ashley Digital will establish and manage a modern insights capability to inform product, marketing, and customer experience decisions. This role involves designing research initiatives, synthesizing data from various sources, and presenting actionable insights to influence business strategies. The position requires hands-on analysis, collaboration across teams, and the ability to operate with limited resources while building a new function within the organization.

Benefits
  • Competitive Salary
  • Health, Vision & Dental Insurance
  • HSA company contributions
  • 401K with company match component
  • Take what you need Paid Time Off
  • Wellness benefits
Things to weigh
  • No salary listed in the main text, only in a separate section
  • The role involves building a new insights function, which may require significant effort and adaptability
  • Remote candidates must be willing to travel to Tampa, FL for on-site meetings
Job score4.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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