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← Renaissance Learning North America

Customer Success Manager II

Renaissance Learning North America
Location
Remote - GA
Posted
23 days ago
Department
CSM
Salary
$56,100 - $77,200
What they actually want (must-haves)
  • 2-3 years experience in Customer Success
  • Strong understanding of the K12 education competitive landscape
  • Strong organizational, analytical and detail-oriented thinking skills
  • Excellent CS strategy acumen with good business development and negotiating skills
  • Strong interpersonal, written, presentation and oral communication skills
  • Proven track record of meeting/exceeding goals and targets
Nice to have
  • Experience within a SaaS education company
What the job really is

As a Customer Success Manager II at Renaissance, you will manage a portfolio of district and school accounts in Georgia, focusing on customer onboarding, support, and retention. Your role involves collaborating with cross-functional teams to drive product adoption, analyze customer feedback, and implement strategies to enhance customer satisfaction and success. You will also mentor others in customer success best practices and lead strategic conversations to align product value with customer goals.

Benefits
  • World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
  • Health Savings and Flexible Spending Accounts
  • 401(k) and Roth 401(k) with company match
  • Paid Vacation and Sick Time Off
  • 12 Paid Holidays
  • Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
Things to weigh
  • Position requires approximately 15-20% travel to customer sites across Georgia
  • Salary range provided is based on national market data and may vary by location
  • Role level (CSM I, II, or III) is determined during the interview process based on experience
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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