Support Agent I

As a Support Agent I at Renaissance, you will enhance the customer experience by managing support interactions across various channels, troubleshooting technical issues, and providing solutions that exceed customer expectations. You will document customer interactions, adhere to case management guidelines, and contribute to continuous improvement initiatives while working remotely from the MST or PST time zones.

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program

• No specific mention of career advancement opportunities
• Remote work limited to MST or PST time zones
• Salary range provided but may vary by experience and location