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← Reltio

Sr Manager Engineering - SRE

Reltio
Location
Bangalore
Posted
2 months ago
Department
Technology
What they actually want (must-haves)
  • Engineering degree in Computer Science or a related technical field
  • 12+ years of experience in DevOps, SRE, Cloud Operations or Production Engineering
  • 5+ years leading engineering teams or managers
  • Proven experience leading globally distributed 24×7 follow-the-sun DevOps L1 operations
  • Good understanding of AWS, Google Cloud Platform, or Microsoft Azure
  • Good understanding of Kubernetes, containerized platforms, Infrastructure as Code (Terraform), CI/CD, GitOps, and automation
Nice to have
  • Experience automating repetitive workflows using Python, APIs, or workflow automation
  • Experience with AI-assisted support, knowledge retrieval, and self-service solutions
  • Familiarity with SRE, ITIL, Incident Management, and Problem Management practices
What the job really is

The Sr Manager, DevOps L1 support & Customer Enablement role at Reltio involves leading a global team responsible for 24×7 DevOps Level 1 operations and customer enablement. The manager will focus on improving customer experience through KPI-driven strategies, incident management, and operational excellence while driving automation and mentoring engineers. This position requires collaboration across various teams to ensure successful customer go-lives and effective incident resolution.

Things to weigh
  • Role involves high levels of customer interaction and operational leadership
  • 24×7 on-call responsibilities may impact work-life balance
  • Focus on continuous improvement and operational excellence may require adaptability to changing priorities
Job score2.2/5
Benefits1/5
Freshness1/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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