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← Refeyn Ltd

Service and Support Engineer (Boston/New England)

Refeyn Ltd
Location
Boston
Posted
24 days ago
Department
Service
What they actually want (must-haves)
  • BSc or Masters Degree in Engineering/Physics
  • 3 years of experience using sensitive scientific equipment
  • 1 year of customer-facing interaction
  • Experience troubleshooting complex scientific equipment
  • Experience with electronic assemblies and/or optical systems
Nice to have
  • Experience working with scientific instrumentation software troubleshooting
  • Experience with liquid handling robots
  • Experimental experience with proteins, DNA or other biomolecules
What the job really is

The Service and Support Engineer will be responsible for installing, maintaining, and repairing Refeyn instruments both in-house and at customer sites. This role includes performing preventative maintenance, providing remote support for service issues, conducting user training, and collaborating with manufacturing and R&D teams to enhance instrument reliability.

Benefits
  • Salary between $76,000 and $96,000 depending on experience
  • 25 days PTO per year in addition to 10 paid holidays
  • 5% company match to 401(k)
  • A paid volunteer day per year
  • Annual wellbeing allowance
  • Comprehensive core benefits package including Medical, Dental, Vision, Life insurance, Workers Compensation Insurance, and Employee Assistance Program
Things to weigh
  • Some travel required, specifics not detailed
  • Role involves working with sensitive scientific equipment and PPE
  • No specific mention of career advancement opportunities or long-term projects
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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