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← Refeyn Ltd

Customer Service & Logistics Assistant

Refeyn Ltd
Location
Waltham, Massachusetts
Posted
1 month ago
Department
Customer Excellence
What they actually want (must-haves)
  • High School Diploma or equivalent experience
  • 2–6 years of hands-on experience in logistics, warehousing, or stock management
  • Ability to navigate NetSuite ERP and Salesforce CRM for order processing and tracking
  • Proven ability to exercise independent judgment in day-to-day work
  • Experience with air/road freight procedures
  • Physical capability to safely handle heavy palletized freight using powered lifters
Nice to have
  • Basic understanding of Incoterms, import/export declarations, and tariff/commodity codes
What the job really is

The Customer Service & Logistics Assistant at Refeyn Inc. is responsible for managing logistics, warehousing, and inventory functions for the North American region. This role involves order administration, customer support, and the physical handling of goods, including kit assembly and stock control, while ensuring accurate data entry and communication with customers and internal teams.

Benefits
  • Salary between $46,000 and $58,000 depending on experience
  • 25 days PTO per year in addition to 10 paid holidays
  • 5% company match to 401(k)
  • A paid volunteer day per year
  • Annual wellbeing allowance
  • Comprehensive core benefits package including Medical, Dental, Vision, Life insurance, Workers Compensation, and Employee Assistance Program
Things to weigh
  • Role is fully on-site with no travel required
  • No mention of remote work options
  • Cold-chain logistics experience preferred but not mandatory
Job score3/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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