Customer Service Team Leader, Bogota

As a Customer Service Team Leader at MAJORITY in Bogotá, you will be responsible for leading a high-performing team, managing daily operations, and ensuring the achievement of KPIs. Your role includes evaluating service quality, providing coaching, and identifying process improvements while integrating technology and AI to enhance efficiency. You will also be involved in training team members and managing complex escalations, all within a dynamic and evolving environment.

• Opportunity to lead a key team in a growing global company
• Direct impact on customer experience and business results
• Constant learning and exposure to Product, Operations, and Technology
• Work with artificial intelligence and continuous improvement
• Competitive salary according to the tech market
• Indefinite contract and all legal benefits

• No specific salary figure provided
• Emphasis on a dynamic and evolving work environment may indicate a lack of structure
• Role requires comfort with ambiguity and change, which may not suit everyone