HHiring Reality
← Miro

Head of CS, DACH

Miro
Location
Munich, DE
Posted
17 days ago
Department
Customer Success
What they actually want (must-haves)
  • 5+ years of management experience leading High Touch Customer Success or core account management teams at a high-growth B2B SaaS organization
  • 2 years in Consulting
  • Fluent in German
  • Experience in hiring, training, and enabling CSMs, with a focus on consultative advising and selling
  • Solid understanding of Customer Success norms, processes, and KPIs
  • Excellent communication skills and ability to establish relationships at the executive level
What the job really is

As the Head of Customer Success Management for the DACH region at Miro, you will lead and coach a team of Customer Success Managers, focusing on improving customer adoption, retention, and expansion. You will collaborate with sales and other teams to enhance customer lifetime value and maintain account health. Additionally, you will be responsible for revenue forecasting and building executive relationships with key accounts while driving innovation through AI transformation.

Benefits
  • Equity
  • Wellbeing benefit
  • WFH equipment allowance
  • Annual Learning & Development stipend
Things to weigh
  • No specific salary mentioned
  • Role involves both management and hands-on contributions
  • Focus on AI transformation may indicate a need for adaptability in tech
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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