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IT Service Desk Analyst

Real Chemistry
Location
Lambertville - New Jersey; Water Street - New York
Posted
26 days ago
Department
Corporate
Salary
$65,000 - $75,000
What they actually want (must-haves)
  • 3-5 years’ experience in a Service Desk role
  • Completed an IT practitioners’ course/certifications or equivalent
  • Comfortable with AI technology such as Microsoft Co-Pilot / Co-Work
  • 1st and 2nd line support for the business
  • Good technical knowledge that accompanies excellent customer service
  • Ability to communicate technical concepts to technical and non-technical audiences
Nice to have
  • CompTIA A+, N+, S+
  • Microsoft MD100, 101, 102
  • Microsoft Azure Fundamentals AZ-900
  • JAMF 100, 200, 300
What the job really is

The IT Service Desk Analyst at Real Chemistry will provide on-site and remote IT support, assisting staff with technical issues across various platforms and devices. This role involves maintaining ticketing systems, onboarding new users, and setting up conference rooms for meetings. The analyst will work closely with the IT team and leadership to ensure effective support and adherence to security policies.

Benefits
  • Comprehensive benefit program and perks
  • Free snacks in the office
  • Generous holiday and paid time off
  • Options for private medical, dental, and vision plans
  • Support in saving for the future
  • Mental wellness coaching and support
Things to weigh
  • On-site presence required between New Jersey and New York offices
  • Role involves dealing with various levels of staff and leadership
  • No specific mention of remote work flexibility for this role
  • Pay range provided is $65,000 - $75,000, but compensation may vary based on factors
Job score4.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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