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Analista de Suporte N1 Junior - Customer Experience Latam | RD Station (Remoto)

RD Station
Location
Remoto, Brasil
Posted
24 days ago
Department
Customer Success
What they actually want (must-haves)
  • Experience in customer support for technology companies, particularly with technical issues related to platform usage
  • Experience with international customer support or operations in Latin America
  • Proficiency in Spanish and Portuguese as required by the operation
  • Practical knowledge of customer support metrics
  • Previous experience handling simultaneous support requests through multiple channels (mainly chat and email)
  • Ability to assimilate a high volume of information and perform multiple tasks simultaneously
Nice to have
  • Basic knowledge of digital marketing processes
  • Experience in multiproduct and/or B2B SaaS companies
  • Familiarity with platforms such as Service Cloud, Zendesk, Slack, G Suite
  • Understanding of how web pages function
  • Desire to be an active community member sharing knowledge through events, articles, mentoring, and volunteer initiatives
What the job really is

The role of Analista de Suporte N1 Junior involves providing multichannel support to customers using RD Station products across Latin America. Daily tasks include resolving technical issues, ensuring customer satisfaction, and maintaining quality standards while managing high-demand situations. The position requires effective communication and cultural sensitivity to cater to diverse clients.

Things to weigh
  • No salary listed
  • The role involves handling multiple products and channels, which may require strong multitasking skills
  • Focus on resolving root causes of issues rather than just symptoms, indicating a deeper level of problem-solving is expected
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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