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← RD Station - Sourcing

Analista de Sucesso do Cliente - Retenção (Savers) | RD Station (Remoto)

RD Station - Sourcing
Location
Remoto
Posted
20 days ago
Department
Sales
What they actually want (must-haves)
  • Experiência anterior em cargos que envolvam negociação direta com o cliente
  • Resiliência para lidar com negociações difíceis
  • Capaz de diagnosticar o cenário da empresa e propor estratégias
  • Perfil multi-tarefa, capaz de lidar com alto volume de demandas
Nice to have
  • Experiência ou cursos em Marketing Digital, Customer Success ou Inside Sales
  • Conhecimento sobre técnicas de vendas, de oratória, storytelling, rapport, negociação
  • Experiência prévia com meta e/ou volume alto de atendimento
  • Ser uma pessoa comunicativa com clientes e stakeholders
What the job really is

The role involves engaging with clients who have requested to cancel their accounts, diagnosing their issues, and proposing solutions to retain them. You will negotiate with clients to reduce churn and enhance their experience with RD Station's marketing and CRM solutions, while managing the entire cancellation process and maintaining records of interactions.

Things to weigh
  • No salary listed
  • The role requires handling difficult negotiations which may be stressful
  • High volume of demands may lead to a fast-paced work environment
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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