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Avail Customer Care Representative

Realtor.com Careers
Location
Scottsdale, Arizona, United States
Posted
20 days ago
Department
Customer Care
What they actually want (must-haves)
  • At least 1 year of supporting customers by taking high volume inbound calls
  • At least 2 years experience in customer-facing roles
  • Expert-level written and oral communication
  • Deep passion and drive to help others and humanize the customer service experience
Nice to have
  • Bachelor's Degree, preferred
  • Experience working with a fast-growth technology company, preferred
  • Experience in the following tools: Zendesk and JIRA, preferred
  • Verbal and written fluency in English and Spanish is a plus
What the job really is

As an Avail Customer Care Representative, you will be the first point of contact for customers, guiding them through the rental process and helping them navigate the Avail platform. Your responsibilities will include answering questions, troubleshooting issues, and creating self-help solutions, all while building relationships and providing exceptional customer service.

Things to weigh
  • No salary listed
  • Role involves handling low to medium complexity issues
  • Experience in a fast-growth tech environment preferred, indicating a potentially dynamic work pace
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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