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← Raisin

Customer Service Agent — Investment & Pension Products (m/f/d)

Raisin
Location
Berlin, Berlin, Germany; Hamburg
Posted
20 days ago
Department
Customer Service
What they actually want (must-haves)
  • Fluent in German at C2 level, both written and spoken
  • Good command of English
  • Professional experience in customer service
  • Strong communication skills
  • Ability to handle multiple tasks under pressure
  • Interest in complex topics related to modern finance and capital markets
Nice to have
  • Additional language skills such as Dutch or Spanish
What the job really is

As a Customer Service Agent for Investment and Pension Products at Raisin, you will become an expert in the company's offerings and handle customer inquiries via phone and written communication in both German and English. Your role involves collaborating with other teams to ensure a positive customer experience, addressing questions related to account openings, investment options, and tax issues, all while maintaining a friendly and supportive demeanor.

Benefits
  • Employee Development Budget of €2,000 and four full training days per year
  • Flexible working hours, home office, and 30 vacation days
  • Company pension scheme supported with 20%
  • Subsidized Urban Sports Club membership
  • Subsidized Deutschland Ticket of €25 per month
  • JobRad bike leasing with covered insurance costs
Things to weigh
  • No salary listed
  • Role requires handling complex financial topics which may require ongoing learning
  • Position is office-based at least twice a week, which may not suit all candidates
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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